REFUND POLICY

Clothing

Our store offers a store credit-only return policy for all clothing. we do not issue refunds to the original form of payment or cash refunds but we gladly accept returns for an online store credit within 14 days from the date your package is marked as delivered.


Jewelry:

We gladly offer refunds to the original method of payment for returned jewelry items minus a $9.99 restocking fee within 14 days of delivery. All jewelry items must be returned in their original packaging and in a new, original, and unworn condition in order to be eligible for a return. 

All refunds for jewelry items are credited to the same tender as the original purchase. (Jewelry orders paid with gift cards/store credit will be credited back to store credit).

RETURN POLICY

CLOTHING:

We want you to get a perfect style and fit and we gladly accept returns for all clothing items for an online store credit only within 14 days of delivery.

At UnmatchedBYU, we want you to feel and look amazing, that's why we recommend contacting our customer care team for assistance before making a purchase if you are unsure of your size, displayed color, delivery time, or any other details.

RETURN CONDITIONS:

• Please do not send back any items without first creating a return request in our Returns Center. 
• 360 Security and price tags must be attached to all items to be eligible for a return. Items missing any tags can not be returned.
• Items must be in new, unworn condition with all original tags attached. Items that are missing tags or that have been worn, damaged, or altered in any way are considered final sale and may not be returned or exchanged. 
• Discounted/Sale priced items are final sale and may not be returned or exchanged.
• Large or oversized return packages may be subject to additional shipping fees for which the customer will be responsible.
• Please note that if you do not use our prepaid return label, Unmatched is not responsible for packages that are stolen, lost, or damaged during transit.

*We issue store credit within 1-2 business days for returned items upon arriving back at our warehouse in the form of an e-gift card that does not expire.

Exclusions: Without exception, we will not offer returns or exchanges for garments that come back with missing security tags, hanging tags, alterations, snags, rips, makeup, deodorant marks, tears, pet hair, odors, stains, or any other type of damage or signs of wear.

 
JEWELRY:

We gladly offer refunds for returned jewelry items minus a $9.99 restocking fee within 14 days of delivery. All jewelry items must be returned in their original packaging and in a new, original, and unworn condition in order to be eligible for a return. 

All refunds for jewelry items are credited to the same tender as the original purchase. (Jewelry orders paid with gift cards/store credit will be credited back to store credit).

Return Shipping Fees: customers are responsible for return shipping fees for all orders. If you choose the option to send you a prepaid return label, the label cost will be deducted from the final amount. Note that we work with the major couriers to offer you discounted rates for prepaid labels but you are always free to ship with any courier of your choice.

Faulty Items

We do stand behind our quality and perform thorough quality control inspections for all our items.

In the rare event there is a manufacturing defect or other problem with your dress, please contact us via live chat or email at info@unmatchedbyu.com within 48 hours of the delivery of your dress to inform us of the issue. If we are not notified within 48 hours of receiving the item, the item cannot qualify for a return. You must include clear photos or videos of the damage/defect with your email for us to address your concern.

In the event due to human error, a wrong size, color, or style is shipped to you, first, we are so sorry this happened! We will replace your item with the correct one "if available". For assistance please contact us via live chat or at info@unmatchedbyu.com.

*Glitter shedding is not considered a defect.*

 

RETURNS AND REFUNDS FOR PRE-ORDERS & CUSTOM MADE ORDERS

All preorders and custom-made orders are final sale and cannot be returned or exchanged.

Pre-ordered items can be canceled within 24 hours only. After 24 hours we automatically send out a production request to make your special order and it cannot be canceled at this point.

For more details, please check out our pre-order policy, or contact info@unmatchedbyu.com

  

CANCELLATION POLICY 

All canceled orders are subject to a 2.6% + 30 cents processing fee from the total amount (orders paid with American Express cards are subject to a 3.6%+ 30 cents cancellation fee).

In Stock Item: Please make sure to email us at info@unmatchedbyu.com immediately when you wish to cancel your order. Orders for in-stock items that have already been processed and shipped out cannot be canceled, however, you may still return your order once you receive your package via our returns center.

Backorder and Made-to-Order Items: these items can only be canceled within one hour of placing an order. After one hour, our team will request your item from the production team, once requested, it will no longer be possible to cancel the order.

Store Credit