Store Credit

FAQ's:

When will I receive my store credit?

We issue store credit within 1-2 business days for returned items upon arriving back to our warehouse in the form of an e-gift card.

How can I find my store credit?
Store credit email will be send to you automatically to the same email that you used to place your order which includes a code consisting of random numbers and letters.

How can I use/apply my store credit at checkout?

Please find the step by step instructions on how to use your gift card/store credit at checkout.

How long is my store credit valid for?
Our store credit does not expire and you can use it at any time to exchange or re-purchase any item/size that you love. However, we reserve the right to require customers to use any remaining store credit within a reasonable timeframe (no less than six (6) months) under exceptional circumstances, such as a planned business closure or other legal reasons.

How many times can I use my store credit to exchange?
There is no limit on the number of times that you can use your store credit/gift card to exchange, however, we reserve the right to stop service to any customers if an excessive amount of exchanges incurs on the same gift card.

Can I use my store credit on other websites other than Unmatched BYU?
Unmatched BYU store credit is exclusive and can only be used on our official website www.unmatchedbyu.com.

For more information, check out our terms and conditions.