USA (STANDARD SHIPPING)

We do our best to ensure you receive your product in the fastest time possible. All in-stock items are processed within 1-2 business days from our Chicago, Illinois warehouse (exceptions listed below). Once processed and shipped out, standard shipping takes 1-5 business days to arrive at your location.

Our business days are Monday-Friday (excluding holidays).

Exceptions: Please note that the 1-2 day processing time does not apply to backorders or preorders and that choosing an express shipping option will not affect the production, processing, or shipping time. Please refer to the advertised estimated shipping time on the product page. 

OVER $100
FREE - STANDARD SHIPPING (1-5 BUSINESS DAYS)
BELOW $100
$8 - STANDARD SHIPPING (1-5 BUSINESS DAYS)

*We offer Free shipping for new orders and on first exchange only. If a customer exchanges the same order more than once, they will be responsible for shipping fees on subsequent exchanges and 8$ flat rate will be deducted from their store credit.

*Disclaimer: we are not responsible for any lost packages or shipping delays caused by the shipping couriers or due to weather conditions once an order leaves our location in Chicago, IL. If you have any issues with your delivery, please reach out to USPS, UPS, or DHL Express for support.

For more information regarding shipping time or assistance with sizing please contact us via live chat or at
 info@unmatchedbyu.com


USA (EXPRESS SHIPPING - $29.99):

We offer paid express shipping options within the U.S. The shipping rate will be automatically calculated on checkout. Express shipping takes around 1-2 business days to deliver to your location (Exceptions listed below).

Our business days are Monday-Friday (excluding holidays).

Express shipping placed after 1 pm CT will ship the following business day.

Exceptions: Please note that the 1-2 day processing time does not apply to backorders or preorders and that choosing an express shipping option will not affect the production, processing, or shipping time. Please refer to the advertised estimated shipping time on the product page.

*Disclaimer: we are not responsible for any lost packages or shipping delays caused by the shipping couriers or due to weather conditions once an order leaves our location in Chicago, IL. If you have any issues with your delivery, please reach out to USPS, UPS, or DHL Express for support.

For more information regarding shipping time or assistance with sizing please contact us via live chat or at info@unmatchedbyu.com


INTERNATIONAL SHIPPING:

Shipping rates are calculated based on order weight and value. Orders typically take 24-48 business hours to process and leave our facility. Express shipping options are also available. 

Orders typically take 24-48 business hours to process and leave our facility. International shipping rates are calculated based on your order value and weight. We currently offer economy options and express shipping via USPS or DHL for faster delivery. Shipping times vary from country to country. 

For more information or assistance please contact us via live chat or at info@unmatchedbyu.com


RETURN SHIPPING:
Customers are responsible for return shipping. Customers can either ship with their own carrier of choice or request a paid return label through our returns center. All returns must submitted through our returns center.


CUSTOMS FEES, DUTIES & TAXES

Additional customs fees may apply at the time of delivery for orders outside of the United States. For more information on those fees please contact your postal office or local government for more information. Unmatched is not responsible for the fees issued and we are unable to determine these fees prior to delivery. 

Unmatched is not responsible for any parcel(s) a customer refuses to pay customs fees for and will not refund any order which has been not been sent back to our facility. Unmatched is not held responsible for any fees issued by customs that have not been paid for by the customer. Unmatched is not to be held responsible for delays to your shipment due to the carrier or postal holds issued by your country.

Attention

For international orders, please be sure to enter a valid phone number at checkout. Without a phone number, DHL international express shipping will not be able to make a delivery.

We are not responsible for failed delivery due to wrong shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplaced or lost packages by the shipping carriers.

The return-to-sender package will be refunded as store credit, so you can make a purchase again with the correct address.

Any extra shipping option you pay beyond our free shipping option is always non-refundable.