HOW DO I SHOP ONLINE?
For information on how to shop online at unmatchedbyu.com, please visit our POLICIES PAGE.
WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?
If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.
WHAT IS A SPECIAL ORDER?
Please CLICK HERE to read about special orders.
DO YOU HAVE A CATALOG?
Unmatched does not offer a catalog. All of our styles can be viewed and ordered on our website.
WHAT ARE THE LENGTHS OF YOUR DRESSES?
The measurements of each dress is specified in the description of the product.
WHAT IS THE FABRIC OF YOUR DRESSES?
If you need further clarification on dress fabrics that are not listed in the product description on the catalog page, please CONTACT US.
IS MY INFORMATION SECURE USING THIS SITE?
DO YOUR PRODUCTS RUN TRUE TO SIZE?
Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information.
HOW DO I TELL IF A DRESS IS AVAILABLE?
Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or an Unmatched employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.
WHERE CAN I FIND THE SIZE CHART?
Size charts vary for individual products and can be found by clicking "What's my size?" next to the size selection drop down menu on the product page.
DO YOU SHIP OUTSIDE THE US?
We can take orders for almost anywhere in the world! Please purchase all items through our website, and be sure to list your correct billing address (incorrect billing addresses may result in cancelled orders).
WHAT ARE THE SHIPPING OPTIONS?
Please CLICK HERE to view shipping options.
WHAT IF MY BILLING AND SHIPPING ADDRESSES ARE DIFFERENT?
If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Most of the time, the dress you select will ship within 1 business day (in stock / not including weekends) and will arrive according to your shipping selection. However, there are some exceptions. Please read the POLICIES PAGE to learn more.
WHAT IS YOUR RETURN POLICY?
UNMATCHED happily accepts returns/exchanges for either store credit or a refund with a 15% restocking fee. Final Sale items cannot be returned or exchanged. You must request a return authorization number and ship the item back within 14 days after receiving your order.
Return shipping costs are to be paid for by the customer.
For all questions regarding returns or exchanges, please visit our RETURNS PAGE. Please be sure to read this page carefully before placing an order with Unmatched.
HOW DO I CONTACT YOU?
Please visit our CONTACT PAGE to see the best ways to get in touch with a Unmatched representative.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, American Express, Money Order, AfterPay and PayPal. You can pay via checking account using PayPal. GET MORE INFORMATION ON PAYMENT OPTIONS.